1. Information We Collect
- Information you give us: your name, company name, job title, email address, phone number, country, delivery address, and the product and quantity details you send through our enquiry form, email, phone, or WhatsApp. For business customers, this may also include trade licence and tax registration (TRN) details needed for invoicing.
- Information collected automatically: your IP address, browser and device type, pages visited, and cookies.
2. How We Use Your Information
We use your information to:
- Respond to enquiries and provide quotations.
- Process, prepare, and deliver your orders.
- Provide customer support.
- Improve our website and services.
- Meet legal, customs, and food-safety requirements.
- Send you updates about our products, only where permitted. You can opt out at any time.
3. Sharing Your Information
We do not sell your personal information. We share it only when necessary with:
- Freight, customs, and delivery partners fulfilling your order.
- Our team and suppliers in Canada and the UAE.
- Website, email, and analytics service providers.
- Authorities, where required by law.
4. International Transfers
Our business operates between Canada, the UAE, and the wider GCC. Your information may be processed in these countries, and we take reasonable steps to protect it wherever it is handled.
5. Cookies
Our website may use cookies and similar tools to make the site work properly and to understand how visitors use it. You can disable cookies in your browser settings, though some features may not work as intended.
6. Data Security and Retention
We use reasonable technical and organisational measures to protect your information. We keep it only as long as needed for the purposes above or as required by law.
7. Customer Testimonials
We publish testimonials only with the customer's consent. To have yours removed, contact us.
8. Your Rights
You may request access to, correction of, or deletion of your personal information, or withdraw your consent to marketing, by contacting us below.
9. Third-Party Links
Our website may link to other sites. We are not responsible for their privacy practices.
10. Children
Our website and services are intended for businesses and adults. We do not knowingly collect information from children.
11. Changes to This Policy
We may update this policy from time to time. The "Last updated" date above shows when it was last changed.
12. Contact Us
For any privacy questions or requests:
Lobster LuxNS
Shop No. 2, Building O-05, Persia Cluster, International City, Al Warsan 1, Dubai, UAE